Hello:
We are using OTRS as a frontline trouble ticketing system between a tech
support department and outside customers. The present method of hiding
the tickets from the group when an individual has ownership or a lock is
causing us some issues because of shift changes and other things.
Is there a way to have all tickets, including those opened and owned by an
individual, displayed at all times? In addition, is it possible to show
the ownership and ticket state (new,open) as well?
Thanks,
Mike Smith
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