Christopher,
Sweet. That's exactly what I was looking for.
Thank you!
-Jeff
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf
Of Christopher Kuhn
Sent: Friday, October 07, 2005 1:34 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] queue view sorting
Jeff Baughn wrote:
Is there any way to reverse the listing order in the Queue View, so that the
newest tickets are listing first, oldest last? I looked in the Defaults.pm
config file and couldn't find anything.
Thanks.
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Hi Jeff,
assuming you use OTRS 2.x: Via the SysConfig in your Admin Interface you
have to alter the value of Ticket::Frontend::QueueSortDefault: under
Ticket -> Frontend::Agent::Ticket::ViewQueue.
This way you can modify your default sort order.
Have a nice weekend!
Christopher Kuhn
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