Here is a link to a related entry on the users list:
http://www.mail-archive.com/[email protected]/msg06916.html
The queue with the oldest entry will blink by default. Short of making code
changes the easiest way to make the blinking stop is to answer the oldest
ticket. Here is the code in AgentQueueView.pm that is behind the blinking
(from OTRS 1.3.2)
# should i highlight this queue
if ($Queue{MaxAge} >= $Self->{HighlightAge2}) {
$QueueStrg .= "<font color='$Self->{HighlightColor2}'>";
}
elsif ($Queue{MaxAge} >= $Self->{HighlightAge1}) {
$QueueStrg .= "<font color='$Self->{HighlightColor1}'>";
}
# the oldest queue
if ($Queue{QueueID} == $QueueIDOfMaxAge) {
$QueueStrg .= "<blink>";
}
Mike
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ken Kilgore
Sent: Monday, October 10, 2005 4:18 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Why do the names of the queues blink? and"ExpandTicketZoom"
Problem
Did you get any answers on this? I have one queue that does this as
well and would love to stop it from flashing/blinking.
Ken Kilgore
----------------------------------------------
When life hands you lemons just grab the salt and pass the Tequila.
KartheeK wrote:
>Hell0 All,
>
>I have implimented OTRS-2.0.2 on my machine.I have
>some doubts to be clarified.
>1] Why do the names of some queues in the "Queue View"
>screen blink all the time.
>2] In the File Ticket.pm, I have enabled "Expand Zoom
>Ticket". This expands all the notes added by agents in
>the ticket Zoom View. However the right hand side of
>the screen that has customer info,Compose
>Answer,Change queue repeate itself again and agin in
>the screen. How do I stop it??
>
>Any input regarding the matter is a welcome.
>
>Regards
>KartheeK
>
>
>
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>
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