Hi,

ich have a problem to configure my apache2 to run otrs 2.0 probably as a
subdomain on a virtual name based host.

I searched google and the user list a lot, but none solution worked for me.


I use Apache2.0 prefork running together with plesk.

I created the subdomain within plesk and editied the vhost.conf file for
the subdomain as follows:


It gets included from a central httpd.include file generated by plesk -
thats is why here is no virtalhost directive.


I can access otrs without problems - but none of the images or icons are
shown. - the alias otrs-web does not work...


<snip>


 UseCanonicalName Off
 DocumentRoot /opt/otrs/
 ServerName otrs.mydomain.de:80
 ServerAdmin E-mail Protected
 ErrorLog /var/log/httpd/otrs_error.log
 CustomLog /var/log/httpd/otrs_access.log combined

 Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
 ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
 ScriptAlias / "/opt/otrs/bin/cgi-bin/"

 Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl

 PerlModule Apache::Reload
 PerlInitHandler Apache::Reload

 <Location /otrs>
   ErrorDocument 403 /index.pl
   AllowOverride None
   Options +ExecCGI
   SetHandler  perl-script
   PerlHandler ModPerl::Registry
   PerlResponseHandler ModPerl::Registry
   PerlOptions +ParseHeaders
   PerlSendHeader On
   PerlSetupEnv On
   Order allow,deny
   Allow from all
   DirectoryIndex index.pl
 </Location>

 <Directory "/opt/otrs/bin/cgi-bin">
   ErrorDocument 403 /index.pl
   AllowOverride None
   Options +ExecCGI -Includes
   Order allow,deny
   Allow from all
   DirectoryIndex index.pl
 </Directory>

 <Directory "/opt/otrs/var/httpd/htdocs/">
   AllowOverride None
   Order allow,deny
   Allow from all
 </Directory>

</snip>

Thank you very much for any suggestions and ideas...

Philip

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