README.dtl is in OTRS's root directory, where you have :
bin
doc
Kernel
scripts
var
CHANGES
COPYING
CREDITS
INSTALL
INSTALL.RedHat
INSTALL.SuSE
README
README.database
README.dtl <<<<<<<<<----------- HERE
README.webserver
RELEASE
TODO
UPGRADING
Eric B.
Le Mon, 24 Oct 2005 14:23:25 +0200, Davis, Gary H <[EMAIL PROTECTED]> a écrit:
Were is the README.dtl file? I noticed that all reference to dtl has been
removed from the admin guide.
Gary Davis
GM PSIC Lab Manager
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Laurent GALAIS
Sent: Monday, October 17, 2005 12:54 PM
To: User questions and discussions about OTRS.org; User questions and
discussions about OTRS.org
Subject: Re: [otrs] [Need Help] Customize Ticket
Thanks for the quick answer, I will take a look at that.
Laurent
At 03:32 AM 10/17/2005, Eric Brayet wrote:
Bonjour,
Take a look at dtl files, and specially README.dtl
Eric B.
Le Mon, 17 Oct 2005 03:53:56 +0200, Laurent GALAIS <[EMAIL PROTECTED]> a écrit:
Bonjour Ravi,
I was wondering if you did receive a response to that question you had
or if you figured a way around ... as I'm interested in doing the same thing.
I'm looking in having my agents entering specific additional info for
each specific case they enter in order for me to generate
customized/targeted chart reports.
Thank you !
Laurent
At 02:21 AM 9/28/2005, APPANAH Ravi wrote:
Hi everybody !!!
I'm a new user of OTRS. I plan to use it for our company...
I need to add a new field when creating a new ticket.
It's very easy to modify the database structure but I don't
know how to modify Ticket screens.
Thanks in advance for your help.
Regards,
Ravi APPANAH
--
Ravi APPANAH
Chef de Service Exploitation - Ingénieur Sécurité
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--
Eric Brayet
Kynogon
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Tel: (+33)1.56.03.59.85
Fax: (+33)1.47.70.89.47
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Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
Laurent GALAIS
Four J's Development Tools
866 314 7300 x305
www.fourjs.com
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Archive: http://lists.otrs.org/pipermail/otrs
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Support oder Consulting für Ihr OTRS System?
=http://www.otrs.de/
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Archive: http://lists.otrs.org/pipermail/otrs
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Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
--
Eric Brayet
Kynogon
12 rue de la chaussée d'antin
75009 Paris
Tel: (+33)1.56.03.59.85
Fax: (+33)1.47.70.89.47
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