Thanks Pim,
Using the info you provided I was able to find that the header is stored in
the database table 'article_plain' under the column 'body'.
Thanks a million.
If not, is their any easy way to save an email header value when the
ticket is being added to the database, so it can be displayed later on
with the article details?
E-mail headers are saved, and can be viewed by clicking the (original
format / without markup) link in the ticket ZoomView.
You can find this link in the 'action history' above every message, for
example:
Customer (E-mail to extern) (**original format / without markup**)
Customer Name <subject> - date
--
kind regards,
Pim Rupert
Lemonbit Internet
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