Hi Keith,
Has your user selected the queue in My Queues in the User Management
section. If you don't select the queue it won't advise you of changes.
Good Luck,
Gregg.
Keith Turner wrote:
Hi,
Still setting up the system, and can't seem to get the email notification for
new ticket in queues working - new customer password/change password and admin
notification work just fine, so it's not a email account issue.
In the admin panel I've made the New Ticket Notification "Yes" for my Admin
User for their queues.
BTW, in the on-the page documentation the "Email Addresses" refer to this as
the incoming ("To:"), but the manual goes into more detail and says that this
is the outgoing ("From:") address used by the system for that queue. I assume
the manual is the correct version.
Keith Turner
Cloud Systems
Suite 405, 665 Third Street
San Francisco, CA 94107
[EMAIL PROTECTED]
http://www.cloudsystems.com
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