> > > How can the pending date be set by default to 10 days or more ?
> > I think this can be done via the queue setting
>
> I did not read any thing about that in queue setting. I found only
> "Unlock timeout" and "Escalation time" settings.
Finally, I found. It can be configured in
Ticket::Frontend::PendingDiffTime with with SysConfig interface.
Eric
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