Well I sorted it out.
It works just fine if I comment out the two lines I have identified below.
It bring up an error when I try to acces the Package Manager but
I dont think this is a feature im going to use so its working.
I have another question tho..
Its about esthetic.. how do I set a company name and logo in the customer
front end?
Thanx everyone :D
Patrick Ouellet wrote:
Thanx for the answer Claude
Unfortunately the problem reside elsewhere
since Mod_perl 2.0.1 is installed
What I have found tho while trying different thing is that if I edit
/etc/httpd/conf.d/otrs.conf
and comment out those two lines I am able to load the page.
PerlModule Apache::Reload
PerlInitHandler Appache::Reload
I get to the login page of otrs.
Not able to log so far because I dont know the default password but I
shall find out quickly.
I'll keep you posted.
btw: Can someone tell me what those two lines actually do?
(Apache::Reload?)
Claude Watson wrote:
Did you install mod_perl with Apache? Try "yum provides mod_perl" and
see if you have installed that package.
Claude Watson
On Thu, 2005-11-10 at 12:31, Patrick Ouellet wrote:
Follow up on this.
I have manually installed the databse under mysql, have logged myself
using otrs user and pass and listed some table content.
Everything seems to be there, so this doesn't seems like a database
problem.
Im really not an Apache Config expert.
Is there a Apache expert in here who could lend me a hand?
This would be much appreciated thanx you.
Patrick Ouellet wrote:
I installed the latest RPM on a Fedora Core 4 system.
OTRS 2.0.3
Apache 2.0.54
PHP 5.0.4
Perl 5.8.6
mysql 4.1.14
After solving all the perl dependensies I was able to make apache
start.
But now the only thing I have is the dreaded 500 Internal Server
Error.
Apache will work just fine if I
mv /etc/httpd/conf.d/otrs.conf /etc/httpd/conf.d/otrs.bak
So I assume its really a OTRS problem.
If I check the apache error log theres nothing there
but I get this message in the syslogd:
OTRS-CheckDB-10[26777]: [Error][Kernel::System::DB::new][Line:168]:
Access denied for user 'otrs'@'localhost' (using password: YES)
This is when I try to acces http://[server-ip]/otrs/
I know I haven't done the database setup yet.
I tried but I cant access the installer.pl
I will try to do it manually.
Note: there are no message logged to the syslog or the
error_log(apache) when I try to access installer.pl
Anyone have a comment that could help me get this working?
Thanx in advance for any help. Its appreciated.
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Patrick Ouellet - [EMAIL PROTECTED]
Administrateur des serveurs reseaux
Informatique - Poste 130
Microtec Securi-t inc.
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