Re: [otrs]Company Tickets

Fri, 11 Nov 2005 16:29:47 -0800

I followed the manual closely adding the whole section they included into my config file and I would just get a misconfiguration error I checked it over and over, so was hoping to find the frontend.

How do you change the tickets customerid?

On 11/11/05, Jamie Montgomery <[EMAIL PROTECTED] > wrote:

What type of misconfiguration error do you get?
Since the Config.pm is a PERL script, I have missed the syntax a time or two by omitting a '#' in a comment or adding a quote where I didn't need one.

As for the Company Tickets view, there is a section in the OTRS Manual about how to turn this feature on...(8.2.2.1)
When you (or the customer) make tickets that belong to a group of customers, be sure to use the same "CustomerID". This allows customers with the same "CustomerID" to see each other's tickets under Company View.  ...  As far as the frontend way to make this work, I have not found it either. You'll have to change the Config.pm file and change the database around (as listed in the manual)


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11/11/2005 07:07 PM

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[otrs]Company Tickets







Having an issue inserting settings from default.pm into config.pm I get a
misconfugartion error. I am trying to make it so all customers can view all
others customers tickets in Company Tickets view. It also said there was a
frontend way to achieve this ive been unable to find it. Any
solutions?

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