Thomas,
Did you figure that out ? I'm having the exact same issue on my test
environment ... I'm setting up my deployed environment in the latest and
greatest versions but right now I do have:
Suse 8.1
Linux version 2.4.19-4GB ([EMAIL PROTECTED]) (gcc version 3.2) #1 Fri
Sep 13 13:14:56 UTC 2002
glibc-2.2.5-152
apache-1.3.26-39
MySQL-3.23.58-1
mod_perl-1.27-31
I've seen this might be related to some default templates partially
installed or usage of mod_perl vs mod_perl2. Thanks for any guidance on this.
Laurent
At 08:40 AM 7/19/2005, Thomas Nilsen wrote:
I installed the RPM package for otrs. Otrs installed the database for me.
I use apache 2, latest mysql 4? and have perl installed. Otrs recives mail
and works like it should except for the mail-back button. I think.. Btw. I
also had to change the parameter CHECK_DB or what it was in the
/etc/sysconfig/otrs for "service otrs start" to work, because otrs could not
manage to find out if mysql was running. Don't know it this has something to
do with it?
Best regards
Thomas Nilsen
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Christian Schoepplein
Sent: 19. juli 2005 16:35
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Cant get mail response to work
Hi Thomas,
On Mon, Jul 18, 2005 at 06:16:49PM +0200, Thomas Nilsen wrote:
> I have installed otrs beta4 a few days ago. We are testing it to see if
it
> would fit our needs.
>
> I have setup pop3 catchall mail account and otrs gets the mail, but when
I
> want to zoom a ticket and reply to a user I get this:
>
>
>
> Compose Answer (email):
>
>
>
>
>
> Contact customer (phone):
>
> . phone call
>
>
>
>
>
> Why do i not get a link so i can write mail to customer?
>
> I have tried to setup smtp parameters and so on in config.pm but did not
> get it to work. Am I missing something here?
How have you installed OTRS? Normaly you should have some
templates for responses that are already stored in the database. If you
have created the database manualy, the initial data are taken from the
initialinsert.* scripts.
> Otrs is currently running on RedHat AS 3, with perl and apache + mysql.
Have you taken the webinstaller to setup your database? Somehow it looks
like your system is not installed completely.
Can you tell me more about your system? What version of mysql, apache
and perl are you using? Are you using mod_perl2?
Best regards,
Christian
--
((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!
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Laurent GALAIS
Four J's Development Tools
866 314 7300 x305
www.fourjs.com
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