It seems that the part of including the otrs apache2-httpd.include.httpd.conf 
file was missing from the instruction set.

I'll take credit for my blunder as the REAME.webserver does detail _some
of this, but just properly including the above file seems to make
everything work again. 

Hooray!

Only problem currently is that:

http://[server]/otrs/ does not properly resolve to the "index.pl"

I'm sure this is an apache setting however.

Cheers,

-=cj


On Mon, Nov 21, 2005 at 05:34:46PM -0800, Chris Jones wrote:
> 
> Hello all;
> 
> I have gone the incredibly simple process of installing OTRS on a Debian
> box, and have now done the slightly more painful manual install from a
> .tar.gz on a box running CentOS 4.
> 
> All went relatively smoothly minus a few PERL modules (LDAP & GD) which
> are not manditory so I'll deal with that a later time.
> 
> The problem I'm getting is not being able to see the icons once I log
> in. I received NO ERRORS during the installation. Everything appeared to
> go smoothly.
> 
> Current errors from apache:
> /*****/
> 
> [Mon Nov 21 17:10:42 2005] [error] [client 192.168.5.26] (13)Permission 
> denied:
> exec of '/opt/otrs/var/httpd/htdocs/images/Standard/up.png' failed, referer: 
> htt
> p://192.168.2.45/otrs/index.pl?Action=AgentPreferences
> [Mon Nov 21 17:10:42 2005] [error] [client 192.168.5.26] Premature end of 
> script
>  headers: up.png, referer: 
> http://192.168.2.45/otrs/index.pl?Action=AgentPrefere
> nces
> [Mon Nov 21 17:10:42 2005] [error] [client 192.168.5.26] File does not exist: 
> /v
> ar/www/html/favicon.ico
> 
> /*****/
> 
> Getting many of these with "*.png". The permissions on the png's as well as 
> all the scripts look fine. I'm able to browse around the app and add users.
> 
> Ideas are most welcome.
> 
> -=cj
> 
-- 
 Chris Jones  Developer/Consultant  (604)738-8254
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