AW: [otrs] Notifcations

[shawn.beasley]

Hello,   As I have all of these settings set to no, the issue in the queue and user section about notifications do not cover the issue that I am having.  The settings in the queue pertain to customer notification, and in users I only have   Agent user options   Move notification : Ticket lock timeout notification : Follow up notification New ticket notification :   to choose from.               In the notification section in the admin pannel are some standard notifications               bg::Agent::AddNote            This I have not received as we have first started using the system                 bg::Agent::Escalation         This I have not received as we have first started using the system                   bg::Agent::FollowUp           this as shown above I can control                 bg::Agent::LockTimeout    this as shown above I can control                 bg::Agent::Move                   this as shown above I can control                 bg::Agent::NewTicket         this as shown above I can control                   bg::Agent::OwnerUpdate                  This is the first email sent by my system that I cannot shutoff                   bg::Agent::PendingReminder          This I have not received as we have first started using the system                   bg::Customer::OwnerUpdate          this can be controlled in the queue settings                 bg::Customer::QueueUpdate          this can be controlled in the queue settings                 bg::Customer::StateUpdate             this can be controlled in the queue settings               Thanks for the interest in my problem, and if anyone knows something, please just drop me a line.   Thank you,   Shawn Beasley Support - IT   Cargo Future Communications GmbH Building 1335 55483 Airport Hahn   Tel.    +49 6543 983 113 Fax    +49 6543 983 119 Mobil: +49 151 12 12 8934 Email: [EMAIL PROTECTED] Web:  http://www.cfc-callcenter.com         -----Ursprüngliche Nachricht----- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von KartheeK Gesendet: Dienstag, 13. Dezember 2005 08:47 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] Notifcations   Hello This is really being a big issue in my case.... All the agents are complaining of too many mails in their inbox, mails are tiggered eventhough they have not selected any thing in their prefernces... I am using OTRS-2.0.2..... Regards KartheeK Hugo Hernan Buitrago Rios <[EMAIL PROTECTED]> wrote: Hi, As I understand it the notifications to the clients are handled in the preferences of each queue, and the notifications to the agents/users in the preferences of each user. 2005/12/12, [EMAIL PROTECTED] <[EMAIL PROTECTED]>: Hello,   Where can one shut off all notifications (ie by owner change)?   Vielen Dank,   Shawn Beasley Support - IT -- Hugo Hernán Buitrago Ríos Tecnólogo en Sistemas [EMAIL PROTECTED] [EMAIL PROTECTED] _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/   Yahoo! India Matrimony: Find your partner now.

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