I've just double checked that all the required perl modules are installed. And they seem to be.
Im lost. And dont know what to do from here on. On Mon, 2005-12-12 at 16:03 +0300, Hamad Al-Gharabally wrote: > Ok Ive looked at your configuration file, and compared it to mine. I've > attached my configuration as well. Ive also read a lot of emails in the > archives, still I cant seem to see my mistake. > > I have 2 problems: > > ---------------------------------------------------------------------------- > > When I login to the agent front end, the webpage displays the following > error: Panic! No UserData!!! > > Upon checking Syslog: > Dec 12 15:56:53 localhost OTRS-CGI-02[5017]: > [Notice][Kernel::System::Auth::LDAP::Auth] User: hgharabally (CN=Hamad > B. Al-Gharabally,OU=Staff,DC=auk,DC=edu,DC=kw) authentication ok > (REMOTE_ADDR: 10.1.69.88). > > Dec 12 15:56:53 localhost OTRS-CGI-02[5017]: > [Notice][Kernel::System::User::GetUserData] Panic! No UserData for user: > 'hgharabally'!!! > ---------------------------------------------------------------------------- > When I log into the client front end: > > Dec 12 16:00:32 localhost OTRS-CGI-02[5120]: > [Notice][Kernel::System::CustomerAuth::LDAP::Auth] CustomerUser: > test_customer authentification failed, no LDAP entry found! > BaseDN='dc=auk,dc=edu,dc=kw', Filter='(sAMAccountName=test_customer)', > (REMOTE_ADDR: 10.1.69.88). > ------------------------------------------------------------------------------ > > Now Im wondering where did I go wrong? > > (I want both the agents, and customers to authenticate against AD) > > Best Regards, > Hamad Al-Gharabally > > On Mon, 2005-12-12 at 06:25 -0500, Steven wrote: > > mine is attached. > > > > It has redundant LDAP servers, DLAP login for agents and LDAP login and > > info > > for customers. > > It still uses the OTRS database for agents (to set permissions, etc.), so > > you have to make an account for each one in OTRS (same name as AD login > > name), it only uses the LDAP for the login. > > The list at the bottom is the customer data I am pulling out of AD; You may > > want more or less items there. > > > > -- > > -- > > Steven > > > > May you have the peace and freedom that come from abandoning all hope of > > having a better past. > > --- - --- - - - - - - - -- - - - --- - ------ > > - > > - --- - - -- - - - -- - - - > > "Hamad Al-Gharabally" <[EMAIL PROTECTED]> wrote in message > > news:[EMAIL PROTECTED] > > > Hello, > > > > > > I would like to use OTRS 2.0.4 (on debian) for the tech support dept, > > > however I dont know much about LDAP or Active Directory for that matter. > > > > > > Could someone paste a "real" working example config which would allow > > > agents and/or customers to log in? (Using the accounts in the Active > > > Directory) > > > > > > Ive taken a look at the Documentation but when it comes to dn cn etc.. > > > it seems a bit intimidating. A case example would be. > > > > > > Were running win2000 domain controllers. > > > > > > each named: dc1.auk.edu.kw & dc2.auk.edu.kw > > > > > > Underneath that I have the following Ou's: > > > > > > + AUK Students > > > + Staff > > > + Facutly > > > > > > Now the customers in this case would be the Students & Faculty & Staff > > > > > > The agents would be in the Staff ou as well. (I might forsee a problem > > > here) > > > > > > Do I need to ask our AD admin to move the agents into a separate OU ? > > > > > > Best Regards, > > > Hamad Al-Gharabally > > > > > > _______________________________________________ > > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > > Archive: http://lists.otrs.org/pipermail/otrs > > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > Support oder Consulting fr Ihr OTRS System? > > > => http://www.otrs.de/ > > > > > > > > > begin 666 LDAP-Ref-For-Config.pm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