Hi guys,
I am trying to make some queues only appear to users of specific
groups.
We have our queues laid out like so:
Master 1 -
child a
subchild x
Master 2-
child b
subchild y
And so on....
So each master is set to group "users". Then a child or subchild is set
to another group depending on who we want to see these queues.
For example, "subchild x" in group "test" and my user "UserX" has RW/RO
to group test, but RO only to users. BUT this user cannot see his queue,
he can't see any queues for logging new tickets.
Is this functionality not available for OTRS, or am I implementing it
incorrectly? I presume it is reasonable to want users to only see queues
we want them to log tickets for! The tree layout for queues helps our
admin users manage work load.
Thanks in advance for any advice,
Jon.
--
Jon Fanti - 3rd Line Support Analyst
Red Hat Certified Engineer (RHCE) #804005983015071
Unique Interactive, part of UBC Media Group plc
http://www.ubcmedia.com
http://www.uniqueinteractive.co.uk
T: +44 (0)20 7453 1677
24hr Fault Line: +44 (0)845 355 0568
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
