Hi,
I am setting up otrs for the first time for internal
use. Users are complaining already for too many
passwds to remember. Since this will all be accessible
via intranet, how can i remove the passwd requirement
for customers to view their tickets?
When a ticket is created, and a customer is email a
URL containing his ticket, i need them to be able to
simply click on the link, and see their ticket,
without being requested for a passwd.
_Thanks
Richard
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