what kind of version of otrs do you use? Since 2.0.x, you do have the possibility to change the status by adding a note. So you can reopen mistakenly closed tickets again hth Markus Nagel
Maciej Uhlig schrieb: > is there a possibility to reopen (mistakenly) closed ticked using agent > frontend? or I have to send mail to OTRS with ticket number to reopen > it? > > MU > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
