I'm having the same problem. Thx for submitting the bug, hopefully it
will be fixed soon.
In the meanwhile I wrote this hack:
In Kernel/Modules/AgentTicketEmail.pm:633
$GetParam{Subject} = $Self->{TicketObject}->TicketSubjectBuild(
TicketNumber => $Tn,
Subject => $GetParam{Subject} || '',
);
# new:
$GetParam{Subject} = substr( $GetParam{Subject},
length( $Self->{ConfigObject}->Get('Ticket::SubjectRe') ) + 2,
length( $GetParam{Subject} ) - length(
$Self->{ConfigObject}->Get('Ticket::SubjectRe') ) + 2 );
# :new
$GetParam{Body} .= "\n\n".$Signature;
This chops off the SubjectRe value and the following ": ". This way a
new ticket does not contain the "Re: " piece anymore. Dirty hack but it
works :)
Kind regards,
Richard Hinkamp
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