OTRS can do all four.... #3 can is achievable via compose email on the ticket screen. Infact, i have found out that i can have pre-composed replies and select which one to use, if you do encounter repetitive questions. _Thanks
Richard --- "Peake, Jeremy" <[EMAIL PROTECTED]> wrote: > Can OTRS do this: > > 1) A user sends in a ticket via email. > > 2) The queue agent gets a notification (via email) > with the ticket > details > > 3) The agent replies to the ticket notification with > a response to the > user > > 4) The OTRS server adds the agent response to the > ticket and sends it to > the original user > > > It looks like it does everything except send the > agent's response back > to the user > > > Thanks > Jeremy P > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: > http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
