Another question... When I go to the "[ Customer Users <-> Groups ]" link, I get the following error:
Warning: Sorry, feature not activ! Comment: CustomerGroupSupport needs to be activ in Kernel/Config.pm, read more about this feature in the documentation. Take care! What do I need to do and why should I take care?! -----Ursprüngliche Nachricht----- Von: Oliver Buckie Gesendet: Montag, 23. Januar 2006 18:11 An: 'User questions and discussions about OTRS.org' Betreff: AW: [otrs] Company & Contact confusion Thanks for your feedback Richard. So, when I compose a new email or phone call ticket, is it true that if I use the "Search Customer" button, I can only search for persons (employees of a company) and not customers (ie.. a company name)? If so, is there anyway I can change this so that I can search on customer group? We have customers (companies calling us) and often different employees from the same customer. I would like an easy way of managing this... any ideas? Thanks again for your help. -----Ursprüngliche Nachricht----- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Richard Mollel Gesendet: Montag, 23. Januar 2006 17:02 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] Company & Contact confusion I would say create customer groups...(which in this case, would be the Companies) and in them, make individual members (employees of each company) members of that group. _Thanks Richard --- Oliver Buckie <[EMAIL PROTECTED]> wrote: > I am new to OTRS and trying to understand how I best setup my > Customers within the system. > > We have many Customers (these are actual Companies / Firms and not > persons). Each "Customer" can have more than one "Contact" (actual > persons / individuals working within the Company). > In OTRS I only find a > "Customer" creation page refering to actual perons. > > 1. How do I setup actual Companies which can have Contacts persons > associated? > > 2. How do I link Contact Persons to Companies? > > 3. Can I create a Company profile (with contact details such as > address, main tel & fax...) and then link Contacts to this? > > ... have I mis-understood how OTRS should be implemented? Thanks for > your clarification of these matters. > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: > http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
