Hello, I've got a problem with autoresponses. I've set up many queues / subqueues and dispatching via X-OTRS-queue header on my trusted postmaster account.
I've created an autoresponse for default reply / new ticket and set it as the default reply for my queues. Then I open a ticket via form inserting the needed headers. The ticket is created by OTRS and queue/subqueue dispatching works as expected, but the customer does not receive any autoresponse. What could it be? -- Luca Corti PGP Key ID 1F38C091 BOFH excuse of the moment: new guy cross-connected phone lines with ac power bus. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
