thanks very much, I was thinking in a completely different way :) Best Wishes,
ibrahim --- David Hathiramani <[EMAIL PROTECTED]> wrote: > Check the queue settings, you have to assign > Responses to queues. > > They may be defined for some queues and not others. > In our company we find it useful to take away this > feature for the raw queues, so people can only > respond when the ticket has been assigned to a > correct queue. > > Cheers > > David > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of ibrahim > ALIZ > Sent: 03 February 2006 13:05 > To: [email protected] > Subject: [otrs] Empty Answer Link for email is not > visible > > Hi All, > > In agent frontend, queue-view & ticket zoom, the > Empty Answer link under title "Compose Answer > (email)" is not shown for some agents thus > restricting the ways to send an answer to the > customer, while the other one, Phone call link under > title "Contact customer (phone)" > is still visible and usable. > I did not understand why it works like this and > could not find a sensible solution for the problem. > > Can someone help me? > > Thanks for your time & consideration, > > ibrahim > > > __________________________________________________ > Do You Yahoo!? > Tired of spam? Yahoo! Mail has the best spam > protection around http://mail.yahoo.com > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: > http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > Finalist - Recruiter Awards for Excellence 2006 > > Best Online Service > > Best Public Sector Recruitment Agency > > Finalist - Best National Recruitment Agency Website > Award - National > Online Recruitment Awards 2006 > > Voted as one of The Sunday Times Best Small > Companies to Work For 2005 > > Winner - The Best Innovator Award - Britain's most > innovative small to > medium business - ATKearney and The Business 2004 > > www.edenbrown.com/awardwinning for more information > on our award winning > success > > ****************************************************************** > Any opinions expressed in this email are those of > the individual and not necessarily the Company. This > email and any files transmitted > with it are confidential and intended solely for the > use of the individual or entity to whom they are > addressed. If you are not the intended recipient, > be advised that you have received this email in > error and that any use is strictly prohibited. > Please address any enquiries regarding this notice > to:- > [EMAIL PROTECTED] > > This footnote also confirms that this email message > has been swept > by MailMarshal for the presence of computer viruses. > ****************************************************************** > Eden Brown Ltd, 222 Bishopsgate, London EC2M 4QD > Tel: +44 (0)20 7 422 7300 > http://www.edenbrown.com > This email was scanned by Postini, the leading > provider in Managed Email Security. If you have > received this email and/or have any questions you > can contact the Grove Group on +44 (0) 870 224 0432 > or visit our website www.groveis.com > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: > http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
