Hi, Can you please tell me how to add escalation notification to the users in otrs. Actually escalated notifications are sent to agents who locked the call but I want it to be sent to some other id. Can you please tell me where to change this.
Regards, Mahendran.R System Engineer -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of JC Boursiquot Sent: Tuesday, February 07, 2006 5:44 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Customer page modifications *** NEWBIE HELP *** Thank you for the prompt response and the help. JC > CustomerHeader.dtl - Ticket header - Modify this to update titles, links, > and logos > CustomerFooter.dtl - Ticker footer - Modify this for whatever you want in > the footer > CustomerLogin.dtl - Login page - Same for the login page (we removed the > ability for customer to self-signup) > customer-css.dtl - Modify the base classes - here's where we changed > the > colors in the layout. > > We're only just piloting this right now, so no link from our homepage to > the > ticket box, but you can see how the changes look: > > http://ticket.cohncorp.com/otrs/customer.pl > > Best, > > Jon Czerwinski > Vice-President > Cohn Consulting Corporation > We take care of your computers so you can take care of your business! > > 2627 Sandy Plains Rd > Suite 204 > Marietta, GA 30066 > > [EMAIL PROTECTED] > www.cohnconsultingcorp.com > > tel: 404-723-7923 > fax: 770-321-4497 > > > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of JC > Boursiquot > Sent: Monday, February 06, 2006 2:24 PM > To: [email protected] > Subject: [otrs] Customer page modifications *** NEWBIE HELP *** > > Where is the file to modify the look and feel for the customer logon page? > > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > JC Boursiquot, CIO B-MAS, LLC. Voice (904)652-2052 x2000 Fax (904)339-9141 *** E-MAIL CONFIDENTIALITY *** This e-mail may contain confidential and proprietary material for the sole use of the intended recipient. Any review or distribution by others is strictly prohibited. If you are not the intended recipient please contact [EMAIL PROTECTED] and delete all copies. B-MAS, Inc. does not accept legal responsibility for the contents of this message, as the Internet is not secure and this message is subject to possible data corruption either accidentally or on purpose. This message has been virus scanned. Recipients are recommended to apply their own virus checks to this message on delivery, as B-MAS, Inc. will not accept responsibility for loss or damage arising from the use of this email or its attachments. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
