Richard, I am part of the default queues, raw, junk etc... in my preferences, however when I select the raw queue when creating a new ticket it does not fill in the drop-down for To:, I have to click All to get a list of users.
Thanks! -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Richard Hinkamp - BeSite Sent: Wednesday, February 08, 2006 8:39 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Mapping queue names to users The dropdown has users who have the current queue selected in the "My Queues" part in preferences, iirc. Regards, Richard Lee A. Connell wrote: > When I enter a new ticket and I select the queue it is going to, how do > I map that queue to specific user names? I want to be able to select a > queue and then the owner drop-down list populates with the users I > mapped. I did this before however I can't figure out how I managed to > do that. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.375 / Virus Database: 267.15.2/253 - Release Date: 2/7/2006 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.375 / Virus Database: 267.15.2/253 - Release Date: 2/7/2006 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
