Hi Lee,
Unfortunately the blinking queue is not configurable within the GUI. You need
to change the code.
I disabled the blinking within AgentQueueView.pm.
Remove or comment out (approx line 495): -
# the oldest queue
if ($Queue{QueueID} == $QueueIDOfMaxAge) {
$QueueStrg .= "<blink>";
}
and
# the oldest queue
if ($Queue{QueueID} == $QueueIDOfMaxAge) {
$QueueStrg .= "</blink>";
}
HTH
Graeme
Lee A. Connell wrote:
> Under my login I have “MY QUEUES” and I have a blinking “LEE(1)” queue.
> This obviously means I have 1 ticket in that queue. How do I prevent
> the blinking as that is killing my focus. No other queues next to
> “LEE(1)” are blinking and those queues also have tickets in them.
>
>
>
> Thanks,
>
>
>
> *Lee Connell*
>
> Network Engineer
>
>
>
> 15 Main St. Suite 10
>
> Littleton, NH 03561
>
> 603-444-3937
>
>
>
>
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--
==============================================================
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Customer Account Management Support Team
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Sun Remote Support Centre Linlithgow, UK
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