Hi, I've changet Ticket::Hook to "Request#" and Ticket::NumberGenerator to AutoInc
While Hook is applied to all ticket, I noticed that new ticket Number format is only applied to ticket that are created by mails sent to helpdesk address. Ticket created through OTRS web interface (Phone and Email tickets) still have old numbering (Date generator). How to solve this? Thanks Nikola _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
