We added some additional note-types like "remote connection" and "field
work" directly into the database.
That works fine for us and perhaps could also suite your requirements.
Simone Girlanda schrieb:
no solution yet.
-----Messaggio originale-----
Da: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] conto di
Florian
Inviato: mercoledì 15 febbraio 2006 16.46
A: User questions and discussions about OTRS.org
Oggetto: Re: [otrs] Contact customer - remote connection
Did you find a solution ?
I'm interested by inserting different ways to deal with customers...
Florian
Le mardi 07 février 2006 à 17:18 +0100, Simone Girlanda a écrit :
I would like to insert a different way to "Contact customer":
now the system allow only "phone call", but we usually connect to user
computer using remote access (remote desktop, pc-anyware, etc.).
So we need to have also a "remote connection" record type.
This kind of operation must be notified to user (phone call does not).
Do anybody know how to do that ?
Ciao
Simone
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