Hi guys, I know this has been discussed before, but I keep running into this problem. Here's an example.
We have a client, say Company A, and our contact there is, say, jakes, e-mail [EMAIL PROTECTED] Jakes leaves Company A, now works for Company B. He puts in a good word for us there, and we get to do their network. Now Jakes is our contact at Company B, his e-mail is [EMAIL PROTECTED] Wouldn't it make sense to be able to deactivate users and mark them in some way that they still exist, but don't show up when creating a new ticket for example? I can add Jakes as a new user with new password, I'm sure, but when I create a ticket for the new company, and search for Jakes, I get both. Hans _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
