Hi, guys,
Thank you for your nice software.
I've installed OTRS-2.0.4-01-win32.exe on Windows XP
Professional Version. My problem is, everytime when I tried to
send out an e-mail through SMTP, an authentification error
occurs. I tried to setup the smtp parameters via the graphical
administration frontend(Framework::Core::Sendmail) and via
Kernel/Config.pm as well. However the error remains the same,
and here is the details:
=======================================
ERROR: OTRS-CGI-10 Perl: 5.8.6 OS: MSWin32 Time: Mon Feb 20
16:17:10 2006
Message: SMTP authentication failed! Enable debug for more info!
Traceback (2160):
Module: Kernel::System::Email::SMTP::Send (v1.9) Line: 76
Module: Kernel::System::Email::Send (v1.14) Line: 467
Module: Kernel::System::Ticket::Article::ArticleSend (v1.94)
Line: 1321
Module: Kernel::Modules::AgentTicketCompose::SendEmail (v1.7)
Line: 548
Module: Kernel::Modules::AgentTicketCompose::Run (v1.7) Line:
91
Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line:
651
Module:
ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_i
ndex_2epl::handler (v) Line: 47
Module: (eval) (v1.80) Line: 203
Module: ModPerl::RegistryCooker::run (v1.80) Line: 203
Module: ModPerl::RegistryCooker::default_handler (v1.80)
Line: 169
Module: ModPerl::Registry::handler (v1.99) Line: 30
=======================================
Here is the setting of my SendmailModule:
# SendmailModule
$Self->{"SendmailModule"}="Kernel::System::Email::SMTP";
$Self->{"SendmailModule::Host"}="<my Hostname>";
$Self->{"SendmailModule::Port"}="25";
$Self->{"SendmailModule::AuthUser"}="<my username>";
$Self->{"SendmailModule::AuthPassword"}="<my password>";
=======================================
Then I tried to use Ethereal to trace the SMTP protocol, and got
the encoded username and password. After decoding the username
and password using base64_decoder
(http://www.splitbrain.org/encode.php), I found that the
username is written twice with the password written once,
something like, "command: AUTH PLAIN <my username><my
username><my password>". I am sure all my setting is right and
they work in Thunderbird in the same machine. So I think this
might be a bug of OTRS.
I've checked the bug list, but I couldn't find out the solution.
Can you please check it out and reply to me, thank you.
Hong Yang
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
