maybe i dont understand your question, but are you aware that otrs already has a customer web interface where they can view the status of tickets?
Косов Евгений wrote: > Good day! > > First of all sorry if this list isn't the correct place for such a > question. > > I'm have to write som kind of web-interface for users to pass requests > to OTRS and see results of request processing. First (passing requests > to OTRS) can be done simple by sending an e-mail message as far as I > know, but how can I get ticket status? Or may be I can define some kind > of callback, that will be called every time ticket is processed? > > I looked through OTRS documentation (may be not so attentively as I > should) and had no luck.. :/ > > Any links, comments etc. will be highly appreciated. > > Thanks in advance. > > -- > Regards, > Eugene Kosov. > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting fЭr Ihr OTRS System? > => http://www.otrs.de/ -- Mike Conigliaro ProActive Technologies [EMAIL PROTECTED] 203.239.0440 ext.17 http://www.getproactivenow.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting fЭr Ihr OTRS System? => http://www.otrs.de/
