Thanks for that Guys Kev
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: 08 March 2006 10:44 To: [email protected] Subject: otrs Digest, Vol 32, Issue 10 Send otrs mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to [EMAIL PROTECTED] You can reach the person managing the list at [EMAIL PROTECTED] When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Integration with OTRS. ([EMAIL PROTECTED]) 2. Feature-Requests for "OTRS goes ITIL" (Alexander Scholler) 3. Re: Otrs first install dns problem? (Marko Karg) 4. Populating OTRS (Kevin Carrell) 5. Re: Populating OTRS ([EMAIL PROTECTED]) 6. RE: Populating OTRS (Thomas Nilsen) 7. Re: Feature-Requests for "OTRS goes ITIL" (BALAN, Daniel) ---------------------------------------------------------------------- Message: 1 Date: Wed, 8 Mar 2006 07:47:50 +0100 From: [EMAIL PROTECTED] Subject: Re: [otrs] Integration with OTRS. To: "User questions and discussions about OTRS.org" <[email protected]> Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset="us-ascii" hmmmmm, there is a complete (web-driven) Userinterface integrated in OTRS that can be configured and fitted to your needs... Search documentation and Mailing lists for "theme" and "user interface". this interface can easily handle all the things you mentioned below.... Li [EMAIL PROTECTED] schrieb am 07.03.2006 16:00:11: > Good day! > > First of all sorry if this list isn't the correct place for such a question. > > I'm have to write som kind of web-interface for users to pass requests > to OTRS and see results of request processing. First (passing requests > to OTRS) can be done simple by sending an e-mail message as far as I > know, but how can I get ticket status? Or may be I can define some > kind of callback, that will be called every time ticket is processed? > > I looked through OTRS documentation (may be not so attentively as I > should) and had no luck.. :/ > > Any links, comments etc. will be highly appreciated. > > Thanks in advance. > > -- > Regards, > Eugene Kosov. > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting f?r Ihr OTRS System? > => http://www.otrs.de/ -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.otrs.org/pipermail/otrs/attachments/20060308/105da0c5/attachment-0001.html ------------------------------ Message: 2 Date: Wed, 08 Mar 2006 07:53:35 +0100 From: Alexander Scholler <[EMAIL PROTECTED]> Subject: [otrs] Feature-Requests for "OTRS goes ITIL" To: "User questions and discussions about OTRS.org" <[email protected]> Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset=UTF-8; format=flowed Hi all, I was very appreciated to read on the otrs.org-Website that "OTRS goes ITIL", meaning that OTRS aspires to reach an ITIL-certificate - whatever this means...? I think that the current OTRS-implementation lacks the distinction of incoming requests. Is it a * incident * service-request, especially - change request - request for information or education (* problem) (We currently bypass this missing feature by using priorities like 1 - request for info, 2 - rfc/low, 3 - rfc/high, 4 - incident/low, 5 - incident/normal. 6 - incident/high) Another weak point is the consideration/integration of SLA on ticket-work. Perhaps my posting helps efforts of the otrs-developers by initiating a discussion of this topic. Bye, Alex ------------------------------ Message: 3 Date: Wed, 08 Mar 2006 09:07:44 +0100 From: Marko Karg <[EMAIL PROTECTED]> Subject: Re: [otrs] Otrs first install dns problem? To: "User questions and discussions about OTRS.org" <[email protected]> Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset=ISO-8859-1; format=flowed Hi Karl, Trasschaert Karl wrote: > I've just install otrs on a windows computer. > > It looks to works, i can connect to the root account. > When i tryes to create a new customer i've this error : "Attention: > Email address ([EMAIL PROTECTED]) not valid (invalid [EMAIL PROTECTED] (DNS > problem: couldn't create socket: Unknown error)! )! " > > Did anyone know hot to resolve that? > I've the same problem when i try to create a new user. > ((otrs)) performs some checks on e-mail addresses, to verify that they are valid. Obviously you entered some addresses which make these tests fail. You may turn off checks in the Core Module: Go to SysConfig, select "Framework" in the Group selection, then the Core Module, and disable the e-mail address checks. If you do not have internet connectivity or at least connection to a DNS server from the machine running ((otrs)) you should also disable CheckMXRecord. Hope that helped - kind regards from Straubing! Marko Karg -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! ------------------------------ Message: 4 Date: Wed, 8 Mar 2006 09:44:46 -0000 From: "Kevin Carrell" <[EMAIL PROTECTED]> Subject: [otrs] Populating OTRS To: <[email protected]> Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset="us-ascii" The answer to my question is probably staring me and my manager in the face, but as there are only 2 of us at the moment trying to to do 4 peoples jobs, it is possible I have missed the solution while searching the FAQ's and Manual. I would like to know if it is posiible to populate OTRS user information by importing data from Active Directory. If it is, and it is in the Manual or the FAQ database. Could someone please point me in the right direction by link or location within manual. Very Best regards Kevin Carrell -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.otrs.org/pipermail/otrs/attachments/20060308/6bd6d4b7/attachment-0001.html ------------------------------ Message: 5 Date: Wed, 8 Mar 2006 11:01:01 +0100 From: [EMAIL PROTECTED] Subject: Re: [otrs] Populating OTRS To: "User questions and discussions about OTRS.org" <[email protected]> Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset="iso-8859-1" you do not have to populate... use the ldap instead. if you search the mailing list by that you may find a lot of entries therefore. hth a bit Li [EMAIL PROTECTED] schrieb am 08.03.2006 10:44:46: > The answer to my question is probably staring me and my manager in > the face, but as there are only 2 of us at the moment trying to to > do 4 peoples jobs, it is possible I have missed the solution while > searching the FAQ's and Manual. > > I would like to know if it is posiible to populate OTRS user > information by importing data from Active Directory. > If it is, and it is in the Manual or the FAQ database. Could someone > please point me in the right direction by link or location within manual. > > Very Best regards > > Kevin Carrell > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.otrs.org/pipermail/otrs/attachments/20060308/6da4bafa/attachment-0001.html ------------------------------ Message: 6 Date: Wed, 8 Mar 2006 11:04:54 +0100 From: "Thomas Nilsen" <[EMAIL PROTECTED]> Subject: RE: [otrs] Populating OTRS To: "User questions and discussions about OTRS.org" <[email protected]> Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset="us-ascii" There's a howto in the 1.3 documentation which describes the AD integration http://doc.otrs.org/1.3/en/html/ldap-integration.html#AEN870 Thomas ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Carrell Sent: Wednesday, March 08, 2006 10:45 AM To: [email protected] Subject: [otrs] Populating OTRS The answer to my question is probably staring me and my manager in the face, but as there are only 2 of us at the moment trying to to do 4 peoples jobs, it is possible I have missed the solution while searching the FAQ's and Manual. I would like to know if it is posiible to populate OTRS user information by importing data from Active Directory. If it is, and it is in the Manual or the FAQ database. Could someone please point me in the right direction by link or location within manual. Very Best regards Kevin Carrell DISCLAIMER: This message contains information that may be privileged or confidential and is the property of the Roxar Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorised to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.otrs.org/pipermail/otrs/attachments/20060308/b8131e77/attachment-0001.html ------------------------------ Message: 7 Date: Wed, 8 Mar 2006 12:43:40 +0200 From: "BALAN, Daniel" <[EMAIL PROTECTED]> Subject: Re: [otrs] Feature-Requests for "OTRS goes ITIL" To: "User questions and discussions about OTRS.org" <[email protected]> Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset="utf-8" Skipped content of type multipart/alternative-------------- next part -------------- -- This message was scanned for spam and viruses by BitDefender. 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