AW: [otrs] Split??

[shawn.beasley]

Thanks Gary,   this will then leave a copy of the origianl ticket, and create a second copy to be assigned, for example to another technician.  Does this sound about right?   Vielen Dank,   Shawn Beasley Support – IT LPID LPI000077664 VERIFICATION NUMBER 3vk4xshbx6     Cargo Future Communications GmbH Geb. 1335 55483 Hahn-Flughafen   Tel.    +49 6543 983 113 Fax    +49 6543 983 119 Mobil: +49 151 12 12 8934 Email: [EMAIL PROTECTED] Web:  http://www.cfc-callcenter.de   -----Ursprüngliche Nachricht----- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Davis, Gary H Gesendet: Montag, 13. März 2006 14:19 An: User questions and discussions about OTRS.org Betreff: RE: [otrs] Split??   If you mean splitting a work order... we use that when a request is made to say... install and application which requires a database to be build.  We have dba's that do the database builds and sys admins that would handle the software install....     Gary Davis GM SDC / PSIC Lab Manager   From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Monday, March 13, 2006 8:15 AM To: otrs@otrs.org Subject: [otrs] Split?? Hello again,   Can someone explain the philosophy behind splitting an article?`   Thanks.   Best Regards,   Shawn Beasley Support – IT LPID LPI000077664 VERIFICATION NUMBER 3vk4xshbx6     Cargo Future Communications GmbH Geb. 1335 55483 Hahn-Flughafen   Tel.    +49 6543 983 113 Fax    +49 6543 983 119 Mobil: +49 151 12 12 8934 Email: [EMAIL PROTECTED] Web:  http://www.cfc-callcenter.de

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