Hi guys, Is there a way to keep the ticket id somewhere in the email message headers so even if the customer deletes it form the subject to keep the thread (ticket) ?
If we can use both of them will be just great. Thanks for your help Daniel -- This message was scanned for spam and viruses by BitDefender. For more information please visit http://www.bitdefender.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
