I am using the Delete tickets option option in order to clear the Spam
messages our antispam filters.
In the OTRS manual is written:
"Example for Kernel/Config/GenericAgent.pm
[...]
# --
# [name of job] -> close and delete all tickets in queue delete
# --
'delete' => {
# get all tickets with this properties
Queue => 'delete',
States => ['new', 'open'],
Locks => ['unlock'],
# new ticket properties (no option is required, use just the options
# witch should be changed!)
New => {
# DELETE!
Delete => 1,
},
},
[...]"
I would like to know what really happens in the DB when Delete => 1.
Only the records in the ticket table are deleted? What about the article
table?
Thanks,
Daniel
--
This message was scanned for spam and viruses by BitDefender.
For more information please visit http://www.bitdefender.com/
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
