Hi,
this response will be sent when a new ticket is created as result of an
follow-up of a closed ticket.
You can decide within the queue-settings what reaction is done after an
follow-up retrieval of an closed ticket:
* deny the follow-up
* reopen the ticket
* leave it closed but open a new ticket (I don't know whether the two
tickets are automatically linked together)
Bye, Alex
[EMAIL PROTECTED] schrieb:
Hi all,
When and how can I use the default closed -> new ticket auto response?
/*/Vielen Dank,/*/
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/*/Shawn Beasley/*/
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