[EMAIL PROTECTED] schrieb:
[EMAIL PROTECTED] schrieb am 22.03.2006 02:56:32:
> How does OTRS decide when to attach an email to an existing ticket
> rather than creating a new one?
by the ticket number in the subject line only.
I think "only" is not true - see
$Self->{'PostmasterFollowUpSearchInReferences'} = '1';
>
> Is there any way to have OTRS find the ticket number from the body of an
> email. For example, [EMAIL PROTECTED] has an open ticket with us, and he
> sends an email to [EMAIL PROTECTED] with the ticket number in the
> body - he isn't replying to any of the OTRS generated emails though, and
> he doesn't put the ticket number in the subject.
shurely, its open source, go ahead and let us knw your results....
there was a discussion about that some times ago on this list....
Li
>
> Thanks
> Ralph
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
