Hi all,
I would like to delete all tickets which have state "closed" with their
close-date older than X month.
To achieve this I think I should use an generic agent job on all closed
tickets, but how can it be checked that the close-date is minimum X
month ago?
I could call an external CMD that examines the DB-entries,
but that's no good idea because this CMD-scripts need the
DB-connection-parameters, an extra DB-connection etc., all thinks that
are present within OTRS.
So I think a self written module would be better.
But I've no idea where to start ("25. Developer's guide - Writing OTRS
Modules" on OTRS-DOC v1.3 doesn't really help me).
Has anybody experience on that?
Bye, Alex
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