Hi,
We have a GenericAgent.pm, which will do this für the create date. IMHO the
easied way would be to add the changes to support TicketChangeTime or use
TicketFreeTime
Regards
Thomas
...
'delete-old-ML' => {
# get all tickets with these properties
Queue => ['xxxs','xyyy'],
# States => ['new', 'open'],
Locks => ['unlock'],
# tickets older then 1 year+1 day
TicketCreateTimeOlderMinutes => 568800,
# new ticket properties (no option is required,
# use just the options which should be changed!)
New => {
# DELETE!
Delete => 1,
# Queue => 'Junk',
},
},
...
-----Ursprüngliche Nachricht-----
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Alexander
Scholler
Gesendet: Mittwoch, 22. März 2006 15:50
An: User questions and discussions about OTRS.org
Betreff: [otrs] Delete old closed tickets
Hi all,
I would like to delete all tickets which have state "closed" with their
close-date older than X month.
To achieve this I think I should use an generic agent job on all closed
tickets, but how can it be checked that the close-date is minimum X
month ago?
I could call an external CMD that examines the DB-entries,
but that's no good idea because this CMD-scripts need the
DB-connection-parameters, an extra DB-connection etc., all thinks that
are present within OTRS.
So I think a self written module would be better.
But I've no idea where to start ("25. Developer's guide - Writing OTRS
Modules" on OTRS-DOC v1.3 doesn't really help me).
Has anybody experience on that?
Bye, Alex
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