Hi Thorne,

On Mon, Mar 27, 2006 at 10:40:23AM +1100, Thorne Lawler wrote:
>I am having difficulty installing OTRS into an Oracle DB. The
>otrs-schema.oracle.sql script finishes, but produces some errors which
>worry me:
>>>>>>>COPY>>>>>>
>CREATE INDEX article_message_id ON article (a_message_id)
>                                   *
>ERROR at line 1:
>ORA-01450: maximum key length (3218) exceeded
><<<<<<COPY<<<<<<
>
>and
>
>>>>>>>COPY>>>>>>
>ALTER TABLE standard_response_attachment ADD CONSTRAINT
>standard_response_attachment_PK PRIMARY KEY (id)
>                                                        *
>ERROR at line 1:
>ORA-00972: identifier is too long
>
>
>DROP SEQUENCE standard_response_attachment_seq
>              *
>ERROR at line 1:
>ORA-00972: identifier is too long
>
>
>CREATE SEQUENCE standard_response_attachment_seq
>                *
>ERROR at line 1:
>ORA-00972: identifier is too long
>
>
>CREATE OR REPLACE TRIGGER standard_response_attachment_seq_t
>                          *
>ERROR at line 1:
>ORA-00972: identifier is too long
><<<<<<COPY<<<<<<
>
>After this, initial_insert.sql bombs out horribly, so I assume it's
>finding some discrepancy with the tables created by the above.
>
>Particularly worrying is the "ORA-00972: identifier is too long", since
>Oracle support says:
>
>  "Cause: The name of a schema object exceeds 30 characters. Schema
>objects are tables, clusters, views, indexes, synonyms, tablespaces, and
>usernames.
>
>   Action: Shorten the name to 30 characters or less."
>
>Is there something I need to change? If so, where and how do I change it?
>
>I have seen one query just like this posted by Florent Guiliani, and I
>mailed F.G. directly but got no reply. The answer he recieved on-list
>was a little cryptic...

Please check out the latest otrs-schema.oracle.sql and 
otrs-schema-post.oracle.sql file for the 2.0 branch from our cvs and try 
it with these files. We fixed some problems a while ago and the new 
files will be available in the next OTRS release. Please also see the 
CHANGES file in cvs for the different fixes Oracle.

Best regards,
Christian

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