thank you very much
tj
----- Message d'origine ----
De : Christian Schoepplein <[EMAIL PROTECTED]>
À : User questions and discussions about OTRS.org <[email protected]>
Envoyé le : Mardi, 28 Mars 2006, 1h19mn 23s
Objet : Re: Re : [otrs] LDAP Customer ticket view group
tj
Tojo Randrianaivojaona
18, rue Fouré
c.319
44 000 NANTES
Tel: 06 33 56 94 84
18, rue Fouré
c.319
44 000 NANTES
Tel: 06 33 56 94 84
----- Message d'origine ----
De : Christian Schoepplein <[EMAIL PROTECTED]>
À : User questions and discussions about OTRS.org <[email protected]>
Envoyé le : Mardi, 28 Mars 2006, 1h19mn 23s
Objet : Re: Re : [otrs] LDAP Customer ticket view group
Hello,
On Tue, Mar 28, 2006 at 10:30:00AM +0000, Tojo RANDRIANAIVOJAONA wrote:
> With LDAP Backend, Customer user can't see any tickets in section Company
> tickets !!
You have to insert a new field in your LDAP directory that stores the
customer IDs for the customers which tickets should be accessed.
For example customer A should access the tickets of B and C via the
company ticket link.
- Add a new Field CustomerIDS to your LDAP directory
- Insert for user A into the CustomerIDs field the customer IDs of B and
C seperated by a semilicolon ("B;C;") and
- add the new CustomerIDs field to the CustomerUser MAP array in your
Kernel/Config file:
[....]
# var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly
[ 'UserSalutation', 'Salutation', 'salutation', 1, 0, 'var', '', 0],
[ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var', '', 0],
[ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var', '', 0],
[ 'UserLogin', 'Username', 'login', 1, 1, 'var', '', 0],
[ 'UserPassword', 'Password', 'pw', 0, 1, 'var', '', 0],
[ 'UserEmail', 'Email', 'email', 0, 1, 'var', '', 0],
[ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var', '', 0],
[ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0 ],
[...]
Hope that helps :).
> tojo
Best regards,
Christian
--
((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769
http://www.otrs.com/ :: Communication with success!
On Tue, Mar 28, 2006 at 10:30:00AM +0000, Tojo RANDRIANAIVOJAONA wrote:
> With LDAP Backend, Customer user can't see any tickets in section Company
> tickets !!
You have to insert a new field in your LDAP directory that stores the
customer IDs for the customers which tickets should be accessed.
For example customer A should access the tickets of B and C via the
company ticket link.
- Add a new Field CustomerIDS to your LDAP directory
- Insert for user A into the CustomerIDs field the customer IDs of B and
C seperated by a semilicolon ("B;C;") and
- add the new CustomerIDs field to the CustomerUser MAP array in your
Kernel/Config file:
[....]
# var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly
[ 'UserSalutation', 'Salutation', 'salutation', 1, 0, 'var', '', 0],
[ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var', '', 0],
[ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var', '', 0],
[ 'UserLogin', 'Username', 'login', 1, 1, 'var', '', 0],
[ 'UserPassword', 'Password', 'pw', 0, 1, 'var', '', 0],
[ 'UserEmail', 'Email', 'email', 0, 1, 'var', '', 0],
[ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var', '', 0],
[ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0 ],
[...]
Hope that helps :).
> tojo
Best regards,
Christian
--
((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769
http://www.otrs.com/ :: Communication with success!
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