Hello, On Fri, Mar 31, 2006 at 10:31:46AM -0500, Jon H wrote: >>> I setup a generic agent to assign new tickets from a certain user to > >>> change the owner to another user. When I save the agent, it warns me that > >>> 35 tickets will be effected. > >>> > >>> > >>> > >>> However when I click "Run now", none of the tickets are changed. I tried > >>> something as simple as assigning all new tickets a user and even that > >>> doesn't work. I see in the system log that the agent is running every ten > >>> minutes, but it still does not make any changes. > >>> > >>> > >>> > >>> Could this be a permission problem of some sort? Any advice is greatly > >>> appreciate. Thank you, > > > >Therefore I was wondering if there is a way to automatically assign ownership >to the same person on any tickets that are created when sent in via email. I >have set up about 20 rules to correctly place them in queues, but there does >not appear to be any kind of line I can put in there that would assign >ownership as well. Any suggestions? Thanks!
If a ticket was created by an agent and unlocking is disabled for
followups, the agent who created the ticket should be the owner again.
Please check the following settings for the queues where you need it:
Follow up Option: [possible__]
Ticket lock after a follow up: [Yes]
But unfortunatly it is notpossible to link an agent to a newly created
ticket.
>- Jon
Best regards,
Christian
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