Thanks Christian, that's what I thought. I originally had everyone using the same customer ID, however this makes it so the stats about time spent per customer will not work correctly.
Thanks again for your quick response. -Brad -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Christian Schoepplein Sent: Tuesday, April 04, 2006 9:06 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] FW: Not able to get Company Tickets to show up Hello, On Tue, Apr 04, 2006 at 08:33:22AM -0700, Brad Inscoe wrote: >As you can see on the following line: > >['UserCustomerIDs', 'CustomerIDs', 'description', 1, 1, 'var', '', 1], > >I have the UserCustomerIDs mapped to the description field in active >directory where I have the value "Company, UserID" and the company >tickets do no show up. You have to enter all customer IDs of all users of the company seperated by a semicolon into the description field. But maybe it would be easier to give all users from a company the same customer ID..., that will work also. >-Brad Regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
