I'm beating my head bloody, trying to upgrade from one version of
Debian'ified otrs to another. First of all, one was set to load the
otrs at /opt/otrs, and the 2.0.4 version is set to load at /usr/share/otrs.
It also appears the Config.pm file has changed. There have been added
quotes to the left side of the various settings, which, of course, are
not the same as the backup files that were created under 2.0.3.
I have not been able to get the Package Manager to work under either
2.0.3 or .4. Each one tells me that it cannot execute becasue of a bug.
Finally, when I try to execute the SysConfig module from the Admin
screen, I get the following message:
"Can't locate object method "new" via package "XML::Parser::Lite" at"
Has anyone else faced, and fixed, these problems??
Thanks,
Steve
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