Omar Speranza ha scritto:
I'm modifying Kernel/Output/HTML/Standard/CustomerTicketMessageNew.dtl

But what can I do to hide some queue in <TO: SELECT BOX> ?

Found :-)

http://doc.otrs.org/2.0/en/html/x7874.html#Ticket:Frontend::Customer

$Self->{'CustomerPanelOwnSelection'} =  {
          'Misc' => 'Second Queue',
          'Junk' => 'First Queue'
        };



--
~omar
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