Hello, Can someone tell me how to remove a ticket when there are several tickets with the same problem coming in from different people? I would like to avoid having to answer all 5 emails with the same problem. I know I saw an area where the remove was an option, but can't remember where. Thanks in advance.
Brigitte Calderwood Litchfield Elementary School District 79 Litchfield Park, AZ USA _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
