Hi,
I am having trouble setting up helpdesk operatives. I have set-up customers
and assigned them to groups and this appears to work ok. I have set-up a number
of queues and tried to assign them correctly, I think.
When I log in as a customer I click on the 'To' section and select the
queue I want. I then fill in all the other details and send the email. When I
log in as one of the users in the queue selected by the customer I do not
receive an email. Can anyone help me please.
regards
Alan.
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