Hi Alina, On Thu, Apr 20, 2006 at 10:20:33AM +0200, Alina Florea wrote: >Thank you for your answer. > >It works now.
Fine :).
>I would like to know what I have to modify (again) to be able to choose
>a modele response when I make a new ticket. In fact, I can choose a
>modele when I replay to a ticket but I canot see the models response
>when I make a new ticket.
Models for new email or phone tickets are not supported yet :(. Only
templates for replies are configurable.
>Alina.
Kind regards, have a nice weekend,
Christian
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