Hi, On Wed, Apr 19, 2006 at 03:21:11PM -0400, JC Boursiquot wrote: >Everytime I close a ticket, the system re-opens the case. >Has anyone ran into this problem?
Is a value greater than 0 specified for unlock timeout in the settings
for the queue where the tickets are reopened? Looks like the automatical
unlock mechanism is reopening the tickets.
Regards,
Christian
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