You need to config this in your condig file i.e <OTRS_HOME>/Kernel/Config.pm
##
$Self->{'Ticket::NumberGenerator'} =
'Kernel::System::Ticket::Number::AutoIncrement';
# Ticket::CounterLog
# counter log
$Self->{'Ticket::CounterLog'} =
'<OTRS_CONFIG_Home>/var/log/TicketCounter.log';
###
For more options look at the <OTRS_HOME>/Kernel/Config/Defaults.pm
<OTRS_HOME>/var/log/TicketCounter.log is the last ticket allocated.
Which you need to set 0 for next ticket to be 1 ;)
For more info look at the docs.
Yash
[EMAIL PROTECTED] wrote:
yes it is, search mailinglist for numbergenerator.
the last given number is kept in a file that is named..... aaargh dont
remeber, search mailinglist.
Li
[EMAIL PROTECTED] schrieb am 26.04.2006 13:21:15:
>
> Is there a way to purge all tickets and restart the numbering?
>
> After testing I want to delete everything in the system except the
> queues,users (config) and restart the number.
>
> Additionally, is it possible to number from 1?
>
> We would like to have a simple incremental number 1,2,3, etc ...
>
> Thanks!
>
> Paul
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> => http://www.otrs.de/
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