Hello all,
I have also a problem with otrs cronjobs. A have followed the
instructions in the manual, I have installed the cronjobs as otrs user
(su otrs). I have executed the ./Cron.sh command. I have not any error
message but the crontab seems not working because I do not receive any
mails in OTRS.
When typing crontab -l -u otrs I can see all the entries of the crontab,
as in the documentation.
Where could the problem be? Is there some rights that otrs user has not?
What are the permissions of job scripts?
To force the receive of new emails in OTRS I have add a script in
/etc/cron.hourly lines witch contains the line:
/opt/otrs/bin/PostMasterPOP3.pl >> /dev/null
The inconevient is that the fetch emails is done only one time in an
hour.... and the most important is that if I log off from root, I do not
receive any email at all.
In fact I must stay logged in as root in order to have the cron.hourly
launched.
What have I change in order to make otrs crontab working or at least to
have cron.hourly running even if I am not login.
Thank yo for your help.
Best regards,
Alina Florea
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